FREQUENTLY ASKED QUESTIONS

Why are some promotions only available at certain stores?

Due to different offerings available at certain locations, not all promotions can be run at all Timezone locations. Please contact your local store for information on current promotions.

What is bonus balance?

Bonus balance is an additional balance added to your card when you load up in store or when you purchase a promotional product in store. This is additional credit awarded to you, can be used to play all games in store except bowling. And the bonus balance offers are subject to particular load based denominations.

How do I receive my tickets?

All tickets or Powertickets as we refer to them are electronically transferred onto your Powercard when you finish playing a game. Some sites may use paper tickets in some machines. Those sites will have a Fun Chomper ticket redeeming station, which will convert your physical tickets into Powertickets and load them onto your card.

How do I redeem Powertickets for a prize?

Simply take your Powercard to the cash counter and the customer service assistant will advise you of the amount of tickets you have available. You can then choose prizes from the redemption counter up to the value of the tickets you have available. If you do not wish to spend your Powertickets at that time they will remain on the card and any more power tickets won will accumulate. Powertickets have a 12 month expiry.

Can I purchase a prize using cash from the redemption counter?

Prizes from the redemption counter cannot be purchased for cash. They are only redeemable for Powertickets.

Do you provide food for birthday parties and other functions?

Some stores have deals with local food providers for parties and functions. Please contact your local Timezone store for the same.

How can I check my Powercard balance online?

Power card balances cannot be checked online. Please visit your local store if you wish to check your balance or reload your Powercard.

How do I apply for job at Timezone?

Please visit the 'Careers' tab on our website and follow the prompts to apply for a job at Timezone. Or you can apply directly in-store.

How long is my credit and Powertickets valid for?

Credit and Powertickets are valid for 12 months from the last date of your transaction at store.

Can I use my credit and Powertickets at other Timezone locations?

Yes, both active balance and Powertickets are transferrable between all stores in India.

What do I do if I’ve lost my Powercard?

If you have lost your Powercard and it is registered then you just need to go into the store that it was registered along with identification proof. The staff member can look up your details on the system and re-issue your card.
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